- Don't worry. No politics in this talk
- Black boxes are great but they need lids!
- No barriers to learning
- No barriers to getting the job done
- logic is never perfect. You need to change the contents and interfaces
- Software does mean, logic that is easy to change, after all
- Data should not be proprietry. It's your data!
- Example: Memory leak in MTS in 1999
- Very large web app, with lots of dependencies
- Vendor solution was upgrade operating system
- Solution used was to clone hardware and do round robin reboot